MoonX, the world’s fastest and safest digital assets exchange platform, built by world-class stock exchange and blockchain veterans, is the only exchange that lets traders to trade for a deterministic price. MoonX is the future of trading digital assets in a truly decentralized ecosystem co-owned by the entire MoonX Family. While existing solutions offer to solve just one problem at a time, MoonX offers a highly secure, useful and easy-to-use product based on private blockchain.


Thank you for being a part of MoonX. This is an agreement between the user (herein referred to as you) and the service provider MoonX, which should be read in conjunction with the Privacy Policy. By using any of the services or functions available on the MoonX website and its affiliated network, the user agrees to have read, understood and accepted these terms of service. Since the contract is of a legal nature we advise that the terms and related notices be carefully read before using any of our services. In case you disagree to the terms and conditions laid out by MoonX, you can either use the account lock feature (existing users) or discontinue using the services provided by MoonX.

For more information on MoonX, please refer to the company and license information available on our website. In case of queries and concerns with respect to the terms of this agreement, please get in touch with our customer support team.

Conditions of the contract

MoonX reserves the right to amend, alter or modify the terms and conditions of this contract at any time and at its sole discretion. The notifications regarding changes or updates to the existing terms will be available on the MoonX website along with the revised date. The changes and modifications to terms and conditions will be effective from the date of announcement on the website or as communicated to the users. Your continued use of the services of MoonX shall be deemed acceptance to the revised contract.

User Eligibility

By registering to use the services of MoonX, you have agreed that you are at least 18 years old and are an individual or an entity with full legal capacity to enter into this user agreement between you and MoonX. In case you are not, you and your legal guardian shall accept all the consequences resulting from your actions and MoonX shall have the right to suspend or cancel your account or to file claims against you and your legal guardian.

Limitations and prohibition of use

By using the service provided by MoonX, you admit that you are not on any of the trade or economic sanctions lists, for example, the OFAC (Office of Foreign Assets Control) of the US treasury department, EU’s Department of Foreign Affairs and Trade, etc. MoonX reserves the right to choose its markets and areas of operation and may choose to restrict or cancel the services to certain regions or countries. The content of this agreement shall not be excluded from the laws of the nation to which the user belongs. MoonX does not encourage prohibited users to use or access its services.

Details of services

MoonX serves as an online digital asset trading platform for products commonly known as cryptographic tokens, digital tokens or cryptographic currency. MoonX platform does not support or provide fiat trading capabilities. MoonXs operates purely as a trading platform provider and is not a buyer or seller in trades made between traders. MoonX is also not a market maker. Traders are required to register on the platform and deposit digital assets before commencement of trading. Traders may withdraw their digital assets subject to the terms and conditions.

The information provided on MoonX website is to help users make independent decisions and MoonX emphasises on maintaining the accuracy of information posted on its website. However, the accuracy, suitability, and completeness of the same cannot be guaranteed and MoonX shall not be liable for damage or loss arising directly or indirectly from the content. Information available Content on MoonX website is subjected to change without any prior notice. MoonX does not offer investment or advisory advices and will have no liability for the use or interpretation of information as stated in its website or other communication mediums. MoonX encourages its users to exercise judgement and trade responsibly as trading involves risks.

While MoonX strives to provide the best-in-class security to ensure the continuity and safeguard the services (announcements will be made in event of downtime/maintenance), it will be non-accountable to the Act of God, malicious targeted hacking, terrorist attacks and other unforeseen circumstances. In the event of suspicious transactions, MoonX reserves the right to cancel or block the transactions on its platform. MoonX or its representatives will not ask for any password from its users nor ask users to transfer funds that are not listed on its trading platform. Users are encouraged to exercise prudence in dealing with discounts or promotions that could lead to them getting scammed. While the list is non-exhaustive, you agree that MoonX will not be held responsible for any losses arising from the situations stated above.

By using the services of MoonX, you declare that all information to MoonX in relation to these Terms are correct, accurate and complete.



Users will have to register on MoonX for an account to commence trading. For account registration, users must key in their name (as per valid government documents), email address, and password. Users must also accept the Terms and Conditions and the Privacy Policy while registering on the platform. MoonX reserves the right to deny an account opening at its sole discretion depending on certain conditions.

User Verification

By registering on MoonX, you agree to share personal information requested for the purpose of verification of your identity. This information is used for detection of any fraud, terrorist financing or other financial crimes on MoonX platform. You permit us to store the information to facilitate compliance with global industry standards of data retention and also allow us to keep the same for 5 years after the closure of your account. You also permit us to make enquiries, either directly or through third parties to protect you and/or us from financial crimes.

The information requested for verification of your identity may include but is not limited to your name, email address, contact number, username and government issued ID proof. By sharing the information, you agree that it’s accurate and genuine. By registering you also agree to the changes in KYC norms from time to time. In case of doubt arising from the incompleteness or incorrectness of the information provided by you, MoonX reserves the right to terminate the services on its platforms, either partially or completely. You shall be solely and fully responsible for any loss incurred during the use of MoonX service, in case you are not contactable using the information provided by you. You hereby acknowledge that you are obliged to keep all information provided by you up-to-date in case of any changes.

Account Usage Policy

MoonX accounts can only be used by the person in whose name the account is registered. MoonX reserves the right to suspend, freeze or cancel accounts that are used by persons other than the registered users. Consequently, MoonX will not take any legal responsibility for these accounts.

Account Security

MoonX emphasises on maintaining the safety of those user funds entrusted to us and has implemented industry standard protections for our platform. With that said, there are account-level risks that are created by individual user actions. We request that you understand the need to independently take safety precautions to protect your own account and personal information. The responsibility to safekeep your account and password is solely yours and you shall be responsible for all activities from your login email, password and MoonX credentials.

You hereby agree that:

  • ● You will immediately contact MoonX if you are aware of any unauthorized use of your MoonX account and password.
  • ● You will firmly observe the safety, authentication, dealing, charging, withdrawal mechanism or procedures of the MoonX platform, and
  • ● At the end of each session you will log out from the MoonX website.

MoonX will not take the responsibility for any loss or consequences arising from your failure to comply with the above security measures.

Dispute Resolution

MoonX reserves the right to resolve issues and disputes at its sole discretion. Some issues include infringement of others’ rights, violation of laws and regulations, abnormal trades and others not explicitly mentioned in the Terms. Users agree to bear the costs arising from the process of dispute resolution.

Rules for usage of services on MoonX

You hereby agree to observe the following terms while using the services on MoonX:

  • ● All the activities that you carry out during the use of MoonX will be in accordance with the requirements of applicable laws, regulations, as well as the terms laid out by MoonX
  • ● Your activities on the MoonX platform will not violate any public interests, public ethics or legitimate interests of others.
  • ● It will not constitute evasion of payable taxes or fees and will not violate this agreement or relevant rules.

If you violate the promises and thereby cause any legal consequence, you shall independently undertake all of the legal liabilities in your own name and indemnify MoonX from all actions, claims, or costs arising from such violation.

You will not use any information published on MoonX platforms for commercial purposes without written consent from MoonX.

You will use MoonX platforms only in accordance with the Terms of Use and Privacy Policy, without taking acts of unfair competition nor attempting to intervene with the normal operation of MoonX. By accessing MoonX services, you agree that MoonX shall have the right to determine whether you have violated any of the terms of agreement and take actions to apply relevant rules without receiving your consent or giving prior notice to you. Examples of this may include, but are not limited to

  • ● block and close order requests
  • ● freezing your account
  • ● reporting the incident to authorities
  • ● Publishing the alleged violations and actions that have been taken
  • ● Deleting information published by the user that violates the terms

If your alleged violation causes any losses to a third party, you shall solely undertake all the legal liabilities in your own name and hold MoonX harmless from any loss, fine or extra expenses. If, due to any alleged violation MoonX incurs any losses, is claimed by any third party for compensation or suffers any punishment imposed by any administrative authorities, you shall indemnify MoonX against any losses and expense caused thereby, including reasonable attorney’s fee.

Service fees

MoonX reserves the rights to charge service fee on users for the services it offers. It is in the discretion of MoonX to adjust the service fees.


The scope of service

MoonX offers the services at an “as is” and “commercially available” condition and does not offer any form of warranty with respect to the reliability, stability, correctness and completeness of the technology involved in offering the service. MoonX operates purely as a venue of transactions where crypto-based transactions can be conducted. MoonX cannot control the quality, security or legality of the coin involved in any transaction, truthfulness of the transaction information, or capacity of the parties to any transaction to perform their obligations under the rules. You must carefully consider the associated investment risks, legal status and validity of the transaction information and investment decisions prior to your use of the services on MoonX.

Limitation of Liability

By using the services of MoonX, you acknowledge and agree that MoonX shall not be liable for any of your losses caused by any of the following events, including but not limited to:

  • ● Losses of profits, goodwill, usage or data or any other intangible losses
  • ● Use or failure to use the services offered by MoonX
  • ● Unauthorized use of your account information or unauthorized modification of your data by third parties
  • ● Your misinterpretation of the services of MoonX
  • ● Any other losses related to the services of MoonX which are not directly attributable to MoonX.

Under no circumstances shall MoonX be liable for any failure or delay of service resulting from regular network maintenance or external factors such as power failure, natural disaster, service provider-side problems or governmental acts.


You agree to indemnify and hold harmless MoonX, its affiliated entities, contractors, licensors, and their respective directors, officers, employees and agents from and against any claims and damages (including attorneys’ fees or penalties imposed by any regulatory authority) arising out of your breach or our enforcement of this Agreement. This shall also apply to your violation of any applicable law, regulation, or rights of any third party during your use of the MoonX services.

Announcements and promotions

Kindly be aware that all official announcements, news, promotions, competitions, bounties, airdrops, etc. will be listed on the announcements page of the MoonX website and you are expected to refer to the same regularly. MoonX will not be held liable or responsible in any manner of compensation should users incur personal losses arising from ignorance or negligence of the announcements.

Termination of Contract

You authorize MoonX to immediately suspend your account (and any accounts beneficially owned by related entities or affiliates), freeze or lock the funds in all such accounts, and suspend your access to MoonX, if we suspect any such accounts to be in violation of the Terms of Service, Privacy Policy, or regulatory norms. MoonX shall maintain the right to keep and use the transaction data or other information related to such accounts. The above account controls may also be applied in the following cases as well:

  • ● The account is subject to regulatory proceeding which may include criminal investigation, pending litigation and the like.
  • ● Upon detection of suspicious or unusual activity in the user account
  • ● Upon detection of unauthorized access to the user account
  • ● If MoonX is required to do so by an order of the court or the concerned regulatory authority

In case of any of the following events, MoonX shall have the right to directly terminate this agreement by cancelling your account, and shall have the right to permanently freeze (cancel) the authorizations of your account on MoonX and withdraw the assocaited MoonX account thereof:

  • ● After termination of MoonX services to you
  • ● You allegedly register in yours or in another person’s name on MoonX, directly or indirectly
  • ● The information that you have provided is inaccurate, outdated or incomplete
  • ● When this agreement is updated or changed, you expressly state and notify MoonX of your unwillingness to accept the amended service agreement
  • ● Any other circumstances where MoonX deems it should terminate the services.

Should the account be terminated, the account & transactional information required for meeting data retention standards will be securely stored for five years. In addition, if a transaction is unfinished during the account termination process, MoonX shall have the right to notify your counterparty of the situation at that time.

Remaining funds after closure of account

Once the account is closed/withdrawn, all remaining balance (which includes charges and liabilities owed to MoonX) on the account will be payable at once to MoonX. Upon payment of all outstanding charges to MoonX (if any), the user will have 5 working days to withdraw all funds from the account.

Remaining funds after account termination (fraud/AML/violation of terms)

MoonX maintains full custody of the funds and user data/information which may be turned over to the authorities in event of account suspension/closure arising from fraud investigations or violation of the terms of MoonX.

Compliance with local laws

It is the sole responsibility of the user to abide by local laws in relation to the legal usage of MoonX in their local jurisdiction. Users must also comply to their local law in all aspects of taxation, collection, reporting and remittance to their appropriate tax authorities, etc. Users of MoonX acknowledge that the source of their funds are not derived from illegal activities. MoonX stands in complete cooperation with law enforcement agencies across the globe and will seize, freeze, cancel the account and funds of users which are labelled out or inspected according to legal directives.

Privacy Policy

MoonX may announce and amend its privacy policy from time to time and the privacy policy shall be an integral part of user agreement. You can always access the latest version of the privacy policy and agreement on MoonX website.


You agree to indemnify MoonX and its associates and hold them harmless from and against all third party claims except from MoonX’s breach of these terms and conditions. As mentioned in description of services, MoonX strives its best to maintain the data integrity on its site but does not guarantee the information and services provided in its platform. MoonX will not be liable for damages or losses arising from the use of its services.


Please get in touch with our customer support team in case of complaints, feedback or questions.